FAQ
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CORE PRACTICE
Can we manage access privileges of each employee in our firm?
Yes, you can setup various user roles that will limit each transaction and reports that an employee can access. You can also revoke this privilege at any time.
With Core Practice, you have control of all users and transactions. That way, you can be rest assured that your data is safe.
If I wish to deploy the software on my corporate network, what is the required hardware to run it?
- Minimum Processor Intel Core-i3 Processor (2.0 GHz and up) --Recommmended Processor Intel Quad-core Xeon Processor (2.8 GHz and up)
- Minimum 8 GB DDR3 RAM --Recommended 16 GB DDR4 RAM and above
- Hard Drive Space 500 GB (SSD preferred)
Notes
- The amount of RAM required refers to the size of the database in your Law Firm and the number of Lawyers that will access to the Server at the same time.
- Hard drive space required refers to the number of documents to be stored on the Server
What kind of firms use ProHukum?
Our client list consists of various tiers of law firms. Both firms with less than 10 lawyers as well as those with more than 80 lawyers, they all choose ProHukum because they find it great at helping them excel at their jobs.
To find out some of the firms who use ProHukum, you can go to our Client section.
Once I use Core Practice, is there a limit on the number of users in our firm?
There is no limit on users. We only charge the license for Fee Earners (Partners and Associates) only. You can create a limitless number of support staff such as secretary, finance staff, and administrator.
What about data on our server?
You can fortify your data by limiting access to Core Practice only from your office area. Also, limiting access to the physical server itself is important.
How secure is Core Practice?
Core Practice is built with security as our priority. It is secured with several security precautions such as priviledge access, anti-SQL injection, and direct URL attack.
What do you need to install on the user computers?
You only need a browser such as Chrome or Firefox and you're good to go. Nothing else to install so you never need to worry about viruses or crashes. You can always continue your work on another computer right away.
What kind of hardware or tools do we need to use Core Practice in our firm?
If you own a server, then Core Practice can be deployed on that server. If not, you can opt for our SaaS offerings in which you can use the software anytime anywhere and focus on your business without worrying about software and server maintenance.
We don't have IT personnels in our firm. Would that be a problem if I use Core Practice?
No. We will help you setup up and running so you can start using it right away. Support and maintenance are also provided by us.
How do I contact support?
If you're not finding what you're looking for, just email us at support@prohukum.com or call us at
(+62-21) 2936 3868, We'll help you right away!
Do you provide any training & support?
Yes, we provide support through email and phone.
If needed, you can request training sessions on site.
Can I get product customized to meet my organization requirements?
Yes, you can customize to your needs. Please contact us and tell your needs
If I have a question, is there product support available?
We offers a support and maintenance for our products. Lets me know what’s you need by contacting Us.
Is Technical Support provided?
Yes, FREE technical support is provided for all registered users of our products. If you have any queries, suggestions or feedback, please feel free to contact Us.
How do I find out about new software updates?
Subscribing to our website is the best way to find out about software updates. It contains information about new products, version updates, and articles.
How will I be charged?
We operate on a monthly pricing model. For pricing information please see on Product page.
What happens if our provider goes down, or our internet connection fails?
Usually, you won't be able to access your accounts until the service or your internet connection is back up.
Do you trade in different currencies?
Yes, we support multi currencies in Core Practice and Accounting.
Do we have to pay every time we call you or email you for support?
No. It's free.
After training, if we encounter specific problems with the software, do you provide after-sales support?
Yes. You can call us anytime during our office hours (Monday - Friday : 09.00 - 17.00). Support via email is available 24 hours 7 days a week. And, it's free.
I'm afraid I won't be able to use the software optimally. Do you provide training and user guide?
Yes. By purchasing the software, you are eligible for training as well as user guide available online.