FAQ
See what users are talking about and ask your own questions
ALL PRODUCT
How do I contact support?
If you're not finding what you're looking for, just email us at support@prohukum.com or call us at
(+62-21) 2936 3868, We'll help you right away!
Do you provide any training & support?
Yes, we provide support through email and phone.
If needed, you can request training sessions on site.
Can I get product customized to meet my organization requirements?
Yes, you can customize to your needs. Please contact us and tell your needs
If I have a question, is there product support available?
We offers a support and maintenance for our products. Lets me know what’s you need by contacting Us.
Is Technical Support provided?
Yes, FREE technical support is provided for all registered users of our products. If you have any queries, suggestions or feedback, please feel free to contact Us.
How do I find out about new software updates?
Subscribing to our website is the best way to find out about software updates. It contains information about new products, version updates, and articles.
How will I be charged?
We operate on a monthly pricing model. For pricing information please see on Product page.
What happens if our provider goes down, or our internet connection fails?
Usually, you won't be able to access your accounts until the service or your internet connection is back up.
Do you trade in different currencies?
Yes, we support multi currencies in Core Practice and Accounting.
Do we have to pay every time we call you or email you for support?
No. It's free.
After training, if we encounter specific problems with the software, do you provide after-sales support?
Yes. You can call us anytime during our office hours (Monday - Friday : 09.00 - 17.00). Support via email is available 24 hours 7 days a week. And, it's free.
I'm afraid I won't be able to use the software optimally. Do you provide training and user guide?
Yes. By purchasing the software, you are eligible for training as well as user guide available online.