FAQ
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ACCOUNTING
What reports I can get from Accounting software?
You can get a complete accounting report such as : Balance sheet, income statement, cash flow, Change equity, budgeting and etc.
How can I be confident the software will be kept updated as legislation changes?
As financial and tax rules can change frequently, it's important your accounting software is kept up to date. That means you can be confident its calculations are correct.
Can accounting software replace our accountant?
Although accounting software can automate some of the 'number crunching' tasks your accountant may currently handle, it is not designed to replace your accountant altogether.
It's best to think of accounting software as a way to make the relationship with your accountant more effective and efficient.
Should we keep a local copy of our data, too?
Even though we will back your data up automatically, it's a good idea to take your own copy once in a while, too.
Is it safe to put my financial data in the cloud?
Of course yes – we always make sure that our accounting software provider is well-established and trustworthy, with a good track record.
Reputable cloud software providers invest a lot of time and money in security, because our reputations depend on keeping customer data safe.
Can I work from home and in the office without having to move my accounting data?
An Accounting software gives you flexible cloud accounting. With anywhere, anytime access you and your team can move beyond the desktop network and work together on the accounts online from the office, on the road and anywhere in between without having to save data to a USB and risk multiple versions.
What are the main benefits of using cloud accounting software?
Rather than installing it on a computer in your business, you access cloud accounting software by signing in online.
All your data is stored on the software provider's servers. This offers a number of advantages over traditional desktop accounting software.
You can use it anywhere. Because you access the software over the internet, you can sign in anywhere there's an internet connection. You can also switch between computers and still see the same, up-to-date information.
There are fewer management overheads. With no need to install software onto a computer or server, there's no need to keep it updated, either. The software provider will take care of this, as well as providing support and handling backups.
What is accounting in the cloud ?
Accounting software with a 'cloud' component enables accounting data to be stored securely off-site on servers managed by an external provider. This means you can access up-to-date files remotely from anywhere, in real time.
It makes collaboration easier and allows for more efficient work.
We seem to manage ok. Do we need accounting software?
Many businesses do their accounts on paper or using Excel. And while that's a perfectly valid way to run your business, there may be advantages to switching to dedicated software. For instance:
- Save time. Accounting software can automate many tasks you perform by hand, like checking bank statements or checking profit and loss.
- Make better decisions. Accounting software gives you easier access to information that actually means something, so you can use it to make decisions based on facts.
How can accounting software help us?
Accounting software can be the financial hub of your company. You use it to keep accurate financial records and perform tasks such as:
- Creating journal and ledger
- Creating quotes and estimates
- Recording expenses
- Checking cash flow or profit and loss
- Creating budgets and forecasts
For instance, Its can automatically integrated with Core Practice software against your records.
How do I contact support?
If you're not finding what you're looking for, just email us at support@prohukum.com or call us on
(+62-21) 2936 3868, We'll help you right away!
Do you provide any training & support?
Yes, we provide support through email and phone.
If needed, you can request training sessions on site.
Can I get product customized to meet my organization requirements?
Yes, you can customize to your needs. Please contact us and tell your needs
If I have a question, is there product support available?
We offers a support and maintenance for our products. Lets me know what’s you need by contacting Us.
Is Technical Support provided?
Yes, FREE technical support is provided for all registered users of our products. If you have any queries, suggestions or feedback, please feel free to contact Us.
How do I find out about new software updates?
Subscribing to our website is the best way to find out about software updates. It contains information about new products, version updates, and articles.
How will I be charged?
We operate on a monthly pricing model. For pricing information please see on Product page.
What happens if our provider goes down, or our internet connection fails?
Usually, you won't be able to access your accounts until the service or your internet connection is back up.
Do you trade in different currencies?
Yes, we support multi currencies in Core Practice and Accounting.
Do we have to pay every time we call you or email you for support?
No. It's free.
After training, if we encounter specific problems with the software, do you provide after-sales support?
Yes. You can call us anytime during our office hours (Monday - Friday : 09.00 - 17.00). Support via email is available 24 hours 7 days a week. And, it's free.
I'm afraid I won't be able to use the software optimally. Do you provide training and user guide?
Yes. By purchasing the software, you are eligible for training as well as user guide available online.